Report a Problem

Having issues with a StarCat website, product, or service? We want to help!

What is a system problem?

• Something is broken.
• What's broken is something that we maintain as part of the services we provide.
• It used to work, and then it broke. If XYZ has never worked, it is not a system problem that it is currently (still) not working.
• We have to use system-level access that you don't have to fix it. Even if you had perfect knowledge about what the problem is and how to handle it, you still wouldn't be able to fix it yourself.
• Usually, system problems are an urgent problem such as a crashed server or network. It may be worth evaluating whether your report is a system problem or a bug.

If you believe that you have discovered a system problem that aligns with the points above, please let us know by clicking the button below. Please note that due to the nature of system problem reports, we can provide very limited responses. If you require more detailed assistance, please review your other support options below.

Report a system problem

If you have questions about, or are experiencing issues with, one of the products/services that we provide, please review your support options for each specific product.

Get product support

If you have questions about billing, policies, security, have found a bug or security issue, are reporting abuse, or need anything else, please visit our contact page to review your contact options.

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